See a client relationship cooling before the matter ends.
RelayLine reads the client email, meeting invites and call transcripts your attorneys choose to share, and flags relationships that are cooling off, with the reason and the quote behind it.
What RelayLine watches for.
Questions about the matter give way to questions about the bill
RelayLine reads the tone of each client email, and billing disputes, write-off requests and talk of a second opinion count as warning signs.
General counsel goes quiet
When the main contact stops replying while others at the client keep writing, RelayLine flags that your champion may have lost interest or influence.
“We’re talking to other counsel”
Mentions of other firms, budget pressure or leadership changes on a call are quoted word for word and checked against the transcript.
The status update that never went out
Promised drafts and updates are logged from calls and email, and overdue ones lower the score and lead the Monday digest.
How law firms set it up
One capture address per client. No inbox access, no bot on your calls, and nothing for clients to install.
- CC the client’s capture address, or forward the threads that matter.
- Restrict sensitive clients to the people on the matter: nobody else sees them in lists, totals, alerts or the digest.
- Text from email and transcripts is encrypted, and never used to train AI models.