Terms of Service

The agreement between RelayLine and the firms that use it. Last updated October 3, 2026.

Draft for legal review. Not yet in effect.

1. Who this applies to

These terms are between RelayLine (“we”) and the business that creates a RelayLine account (“your firm” or “you”). The person who accepts them confirms they can bind the firm.
Your firm is responsible for the people it invites and what they do in RelayLine.

RelayLine analyzes email, calendar invites, and call transcripts or recaps that your team chooses to send to it, and shows relationship health scores, reasons, promises, and related reports.
Scores and suggestions are informational. They’re produced partly by automated analysis, can be wrong, and are not a substitute for your own judgment.
We may improve and change features. We’ll tell admins in advance about changes that materially reduce what the service does.

Your firm owns the content it sends to RelayLine (“Customer Data”). We use it only to provide and support the service for your firm, as described in our Privacy Policy and Data Processing Addendum.
We don’t sell Customer Data, use it to advertise, or use it to train AI models.
Admins can export or delete any client’s data at any time. When your account ends, you have 30 days to export; after that we delete Customer Data, and backups age out within 35 days.

Only send RelayLine content you have the right to share with a service provider, and follow the laws that apply to you, including any notice or consent requirements for recording calls and for your clients’ information.
Keep logins secure, and turn on two-factor sign-in where your firm’s policies require it.
Don’t use RelayLine to send spam, to break the law, or to probe, overload, or work around the service’s security.

New accounts start with a free trial. After it, the service is billed monthly per active client relationship tracked, at the price shown when you add billing, through our payment processor (Stripe).
Fees are non-refundable except where the law requires. If a payment fails, you have 14 days to fix it before the account is limited to billing and data export.
You can cancel any time from Billing; cancellation takes effect at the end of the paid period.

We protect Customer Data with the measures described on our Security page, and only our personnel and subprocessors who need it to run the service can access it.
We’ll notify your firm’s admins without undue delay, and within 72 hours, after confirming a security incident affecting your Customer Data.

The service is provided “as is” and “as available”, without warranties beyond those stated here, to the extent the law allows.
Neither party is liable for indirect or consequential damages, or lost profits. Each party’s total liability under these terms is limited to the fees your firm paid in the 12 months before the claim. These limits don’t apply to your payment obligations or to either party’s breach of confidentiality.

You can close your account at any time. We can suspend or end accounts that seriously or repeatedly breach these terms, after notice where possible.

These terms are governed by the laws of the Commonwealth of Pennsylvania, USA. We’ll tell admins about material changes at least 30 days before they apply.
Questions: [email protected].